Terms and Conditions
General Terms and Conditions of Business
In our online shop, we sell teaching materials and books from stock as well as e-books.
All prices are quoted net in Swiss francs including VAT at the statutory rate but excluding despatch costs. The prices quoted apply subject to any price changes by the publishers or suppliers.
Private customers are granted a quantity discount on orders for 10 or more copies of the same article as follows:
- 10 copies or more: 5%
- 20 copies or more: 10%
- 50 copies or more: 15%
Schools and professional organisations may benefit from special terms. Please enquire by telephone or e-mail to the publisher.
In principle, all orders are binding. If supply difficulties are experienced, you will be informed by e-mail at the earliest opportunity. Titles which are temporarily unavailable will be reserved for you. You may cancel these orders at any time.
- Security and data protection
Your personal data will not be made available for use by anyone outside the Careum Foundation, except for execution of your order. The purpose of all the details which you give us is to enable you to make convenient and secure purchases. If you place an order, we need your name, e-mail address and the address for delivery. Further Informations can be found here.
- Delivery in Switzerland
We deliver by post or courier. Books which are in stock are despatched within 7 working days of receipt of the order. A share of the despatch cost is billed separately.
- Delivery in Europe/Mediterranean region
Despatch is effected by post after payment has been received in advance for the order. A share of the despatch costs is billed separately. Depending on the destination and weight, you may incur additional customs duty costs which are collected by third parties.
- Payment terms
30 days net from date of invoice.
Learning cards cannot be returned.
Teaching materials as sets and in individual volumes can be taken back by us up to 14 days after delivery, provided that they are complete and in impeccable condition ready for re-sale. Prior written consent must be obtained from the publisher (also possible by e-mail). Later returns are possible only in exceptional cases. For copyright reasons, multimedia products, audio recordings, E-Books, videos and DVDs cannot be returned. In the event of manufacturing defects and incorrect deliveries we will exchange the article concerned for a copy in perfect condition. Please always quote the invoice number and give the reason for the return. Return is effected at your own risk and liability.
The right to use the E-Books is unlimited, but it depends on the technical availability. From the date of purchase, the technical availability for current versions of the system and applications software is guaranteed for 4 years.
E-Books cannot be returned nor refunded.
- Place of jurisdiction
Zurich is the place of jurisdiction. Swiss law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
Zurich, May 2018